Frequently Asked Questions
Q.Is Library Hotel wheelchair accessible?
Library Hotel is wheelchair accessible and offers Deluxe Rooms with One Queen Bed and amenities that are accessible to persons with disabilities. Please feel free to contact our concierge or reservations manager for assistance in reserving these rooms for your stay.
Q.Do you have any rooms with two beds?
Library Hotel does not have any rooms with two double beds. It is possible to reserve a "Family Unit." which would require you to book two separate rooms: one Deluxe Room with One King Bed (275 sq ft with one king size bed) and one Junior Suite (350 sq ft with one king size bed and pullout sofa bed). These two rooms would be adjoining with a common exterior door. Please let us know in your reservation that you will need a Family Unit.
All of our sister hotels (Hotel Giraffe, Hotel Elysee, and Casablanca Hotel) have a limited amount of rooms with two double beds so we encourage you to look at their availability as well! Hotel Giraffe is our most family-friendly in our brand, as they have the most double bedded rooms, which can connect to create a two bedroom suite.
Q.Can I request a specific room theme?
We sincerely try our best to accommodate you in your preferred room theme, however, we do ask that you give us at least three choices so that there is a better chance that one is available.
Q.What is your Credit Card Policy?
Please take a moment to read the Library Hotel Collection's credit card procedures on our Tips For Travelers blog:
Q.Will you accept packages on my behalf before I arrive or after I depart?
While we are happy to accept packages on your behalf, please keep in mind that our storage space is incredibly limited. We will gladly accept up to 5 small or medium sized packages per guest reservation. We regret that we are unable to accommodate larger parcels or anything exceeding 10lbs or 4.5kg. Please remember to use the name associated with your hotel reservation and also write “hotel guest” whenever possible. Packages for guests that have already departed will not be accepted.
Q.How can I book a group stay?
Any bookings of 5 or more rooms is considered a group and must be reserved through the Sales Office. If you're a family (wedding blocks included), group of friends, or those travelling with the same company and are looking to stay at the hotel over the same (or very similar) dates, you are considered a group. This also includes all companies that have a contracted negotiated rate at the Library Hotel. Upon contacting the Sales Office, a special rate and cancellation policy will be offered. The Library Hotel reserves the right to immediately cancel and/or modify any group reservations that are booked on our website, over the phone, by a travel agent, or on an online travel agency (Expedia, Booking.com, etc.).
Please call our sales office at 212.204.5408 or email us.
Q.What time is check-in and check-out? Can you guarantee an early check-in or a late check-out?
Check-in time is 3:00PM. We try our best to accommodate all early check-ins but since we're a small hotel, we cannot make any guarantees. If you arrive before 3PM and your room is not ready, we will be happy to store your luggage for you.
Check-out time is 1:00PM. Occasionally, we can extend a late check-out for an additional fee. Please call our Front Desk if your departure is delayed. We will make every effort to accommodate you.
Q.I need to park my car. Is there parking close to the hotel?
Hotel guests can utilize our discounted rates at ICON Parking garage located on 39th Street between Park and Madison Avenues. Rates are $40 to $55 per 24 hours based on the car size. Please note that as of April 1, 2016, discounted rates MUST BE paid for with a CREDIT CARD; cash will not be accepted. Unfortunately, a reservation at the hotel DOES NOT guarantee a parking spot. The garage does get full from time to time so parking is at a first come first serve basis. We recommend public transportation as the best means to get to and from Library Hotel.
Q.How much does it cost to make a phone call or send a fax?
Local Phone Calls $0.95 per minute
International Phone Calls $3.50 per minute plus varying rate
Out-going fax $3.00
Q.Does Library Hotel allow pets?
While we love our furry friends, our hotel is very small and unfortunately, we do no except pets at this time. Guests that need service animals for some extra help are more than welcome to bring them along.
Q.Is the hotel non-smoking?
Library Hotel is a smoke-free environment. Smoking is prohibited in all public spaces and guest rooms. There is a smoking fee of $200 per incident.
Q.Does Library Hotel have a hair salon on property?
We do not have a hair salon on property; however, Library Hotel is pleased to partner with NOMI Beauty, the premier in-room hair and makeup service provider. NOMI Beauty is your go-to beauty solution while traveling, making it effortless to get ready for your important business meeting, social event, or exciting night out in the city. Their elite team of expertly-trained hair stylists and makeup artists are hand-picked and guarantee consistent, high quality results.
Enjoy a personalized, one-on-one consultation, and choose from a signature collection of inspirational looks. For more information on available services, you can view the NOMI Beauty Lookbook.
Appointments are available from 6:30am to 9pm daily. Book your appointment today through the hotel concierge, at nomibeauty.com, or by downloading the NOMI Beauty mobile app.
NOMI Beauty: https://www.nomibeauty.com/
Book online: https://www.nomibeauty.com/book/start
Mobile app: https://itunes.apple.com/us/app/nomi-on-demand-beauty-services/id1108056702?mt=8
Why You’ll Love Library Hotel
- Daily continental breakfast buffet
- 3-hour wine and cheese reception every evening
- Complimentary refreshments available 24 hours
- Complimentary wireless high-speed Internet access
- Turndown with bottled water & Belgian chocolates
- Passes to New York Sports Clubs
- Bestselling eBooks via the Foli app by S&S
- An Advanced Reader Edition from Simon & Schuster
- Never pay a "Facilities Fee" like at other NYC hotels
Enter to win a Free Stay with Library Hotel Collection
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