Frequently Asked Questions
Let us know how we can make your stay with us memorable! Our staff delights in nothing more than making your trip to New York everything you hoped for. We customize all our suggestions based on your unique wishes and desires.
If you may have any special requests, please contact our Concierge Team.
Q.Do you have a Resort Fee? If so, what’s included?
We charge a $25 per night resort fee inclusive of taxes. This nightly fee includes 24-hours a day Refreshments in the Reading Room, High-Speed Wireless Internet, Access to Blink Fitness workout facilities, Digital access to The New York Times, Daily Housekeeping, Bottled Water, Luggage Storage, Local and Toll-Free Calls, access to our library of over 6,000 books, and more!
Q.Do you offer Breakfast?
Yes! Our restaurant, Madison & Vine, offers breakfast everyday from 7am to 10am. Book our Green Eggs and Ham package, and you can enjoy breakfast for two throughout your stay! You can also add breakfast to your stay when you arrive at the hotel for $19 per person per night. Just let our Front Desk know.
Q.Is Library Hotel wheelchair accessible?
Library Hotel is wheelchair accessible and offers Deluxe Rooms with One Queen Bed and amenities that are accessible to persons with disabilities. Please feel free to contact our concierge or reservations manager for assistance in reserving these rooms for your stay.
Q.Do you have any rooms with two beds?
Library Hotel does not have any rooms with two double beds. It is possible to reserve a "Family Unit." which would require you to book two separate rooms: one Deluxe Room with One King Bed (275 sq ft with one king size bed) and one Junior Suite (350 sq ft with one king size bed and pullout sofa bed). These two rooms would be adjoining with a common exterior door. Please let us know in your reservation that you will need a Family Unit.
All of our sister hotels (Hotel Giraffe, Hotel Elysée, and Casablanca Hotel) have a limited amount of rooms with two double beds so we encourage you to look at their availability as well! Hotel Giraffe is our most family-friendly in our brand, as they have the most double bedded rooms, which can connect to create a two bedroom suite.
Q.Do you offer gift certificates?
Yes. Please fill out the form in the link and email it back to us.
Q.Can I request a specific room theme?
We sincerely try our best to accommodate you in your preferred room theme, however, we do ask that you give us at least three choices so that there is a better chance that one is available.
Q.What is your Credit Card Policy?
Please take a moment to read the Library Hotel Collection's credit card procedures on our Tips For Travelers blog:
Q.Will you accept packages on my behalf before I arrive or after I depart?
While we are happy to accept packages on your behalf, please keep in mind that our storage space is incredibly limited. We will gladly accept up to 5 small or medium sized packages per guest reservation. We regret that we are unable to accommodate larger parcels or anything exceeding 10lbs or 4.5kg. Please remember to use the name associated with your hotel reservation and also write “hotel guest” whenever possible. Packages for guests that have already departed will not be accepted.
Q.How can I book a group stay?
Any bookings of 5 or more rooms is considered a group and must be reserved through the Sales Office. If you're a family (wedding blocks included), group of friends, or those travelling with the same company and are looking to stay at the hotel over the same (or very similar) dates, you are considered a group. This also includes all companies that have a contracted negotiated rate at Library Hotel. Upon contacting the Sales Office, a special rate and cancellation policy will be offered. Library Hotel reserves the right to immediately cancel and/or modify any group reservations that are booked on our website, over the phone, by a travel agent, or on an online travel agency (Expedia, Booking.com, etc.).
Please call our sales office at 212.983.4500 or email us.
Q.What time is check-in and check-out? Can you guarantee an early check-in or a late check-out?
Check-in time is 3:00PM. We try our best to accommodate all early check-ins but since we're a small hotel, we cannot make any guarantees. If you arrive before 3PM and your room is not ready, we will be happy to store your luggage for you.
Check-out time is 1:00PM. Occasionally, we can extend a late check-out for an additional fee. Please call our Front Desk if your departure is delayed. We will make every effort to accommodate you.
Q.I need to park my car. Is there parking close to the hotel?
Hotel guests can utilize our discounted rates at Regal Parking Garage, 11 East 38th Street between 5th Ave. and Madison Ave. on the left-hand side. Rates are $55 to $65 per 24 hours based on the car size. The garage is open 7 days a week from 6am to midnight. Please note that only CREDIT CARD is accepted; cash will not be accepted. Unfortunately, a reservation at the hotel DOES NOT guarantee a parking spot. The garage does get full from time to time so parking is at a first come first serve basis. We recommend public transportation as the best means to get to and from Library Hotel.
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Why You’ll Love Library Hotel
- Included in the daily Resort Fee of $25.00 per day a wealth of amenities to help you feel more at home:
- Refreshments and snacks available 24 hours in the Reading Room
- Access to Blink Fitness
- Bottled water in-room
- High-Speed Wireless Internet Access
- Digital access to The New York Times
- Daily Housekeeping
- Luggage Storage
- Local and Toll-Free Calls
- Access to our collection of over 6,000 books
Enter to win a Library Hotel Collection Getaway
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